We are small privately owned practice, focused on spending quality time with our patients. Because of this, we function with little to no profit and therefore greatly appreciate your timely payments.
To Make a Payment:
To make a payment on your account balance please call the office with your card information, mail a check or log into the Compass AthenaHealth portal (see portal tab) and enter your card information on the secure site.
For unpaid balances, you may receive emails or text from Rivia Health, who offers additional easy to access secure ways to pay your bills via RexPay. Their platform links with our AthenaHealth system and will show you your insurance Explanation of Benefits (EOB) for any claim creating a balance with patient responsibility.
Compass Family Health currently participates with and directly bills: Anthem BCBS Federal / NH / ME & NE, Aetna, Cigna, Tufts, MCHO, Harvard Pilgrim, United, and Medicare.
Co-pays: All co-pays and coinsurance are due at time of service, so please come prepared with cash, check or credit card.
Please consider calling your insurance to make sure we participate with your plan as each insurance company has MANY plans. Also check your benefits so you understand you copays, deductible and what may not be covered until your deductible is met.
Self Pay Options:
For those who are uninsured or we do not accept their insurance, we do offer a self pay discount on our fees, and we do take HSA/FSA cards.
If we do not participate with your plan, we can offer a receipt of payment you can submit for reimbursement if your policy allows out of network benefits. Your insurance company can tell you if you would qualify for this. Because we are out of network, we will not direct-bill those insurances and your payment to us will be due at time of service.
We are also willing to discuss payment plans for larger balances if need, but this type of accomodation should be set up prior to appointments. Please call in advance for details and discussion.